SHIPPING & RETURNS

Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

 

 

Shipment method

TT post Trak Pak services 30ttd and 40ttd 

TT post Trak Pak Boxes prices vary by weight average 100ttd to 200ttd 

 

*We do not recommend using this service for glass products. 

 

Two day delivery is also available for orders with delivery addresses within Trinidad and Tobago. 85ttd 

 

Delivery delays  with ttpost can occasionally occur.

 

 

 

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number is provided and you are responsible for contacting ttpost and delivery service with queries. 

 

 

Damages

 

Rumi Secrets is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 

Please save all packaging materials and damaged goods before filing a claim.

 

International Shipping Policy

 

We currently do not ship outside the U.S.

Return & Exchange Policy

You may exchange any item once it is in the same condition within 7 days of purchase and you must provide a receipt. 

 

You are entitled to cancel your order within 2 days without giving any reason for doing so.

 

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

  • The goods were purchased in the last 7 days

  • The goods are in the original packaging

 

The following goods cannot be returned:

  • The supply of goods made to your specifications or clearly personalized, a down payment of 20% will be required for these orders and once cancelled or not followed through you will forfeit your down payment. 

  • The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

  • The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

  • Goods with broken seals you will not be eligible for refund nor exchange. 

 

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

 

Returning Goods

 

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

 

     Rumi Secrets 

     47 Glenrick Terrace 

     Mt Irvine, Tobago

 

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

 

Gifts:

  • If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be given to you. 

  • If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

 

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail rumisecrets12@gmail.com or call +1868 307 8941

 

Payment Methods

- Cash

- Direct bank transfer